HOW TO VIRAL YOUR BUSINESS PART 5
Growth Hacker Marketing
True growth hackers understand the
misconceptions of Internet marketing and what it truly means to go viral. Like
all outsiders who see an “overnight success,” going viral looks like a chance,
coincidence, or a complete accident.
In reality, while viral marketing
holds massive appeal, it is not as easy as simply posting a video online. While
everyone wants to go viral, it takes more than want to create massive source of
sharing.
For growth hackers, the first
dilemma is deciding on whether or not a product or service is worth sharing or
talking about. If the product is worth mentioning, the potential for customers
to spread the word is higher than usual.
In this scenario, if the product
is worth mentioning, is should also be easy to spread. In the most basic form,
this may include add-ons like social media outlets as one example of sharing.
The biggest problem companies or
individuals have spreading news of a product is by believing their product is
worth going viral when it isn’t. Going viral is not something that happens out
of thin air. The reason certain products spread faster than others are because
they are simply worth mentioning and often better than their competition.
Diagnosing Growth Hacking
To begin, think about the
individuals who will potentially be spreading the word on a new product. In
order for virality to work, potential consumers or trend-setters must find a
product that is worth taking the social media time to mention or post.
Whether this includes a simple
copy and paste, adding a link, embedding a video, or mentioning a product, this
takes time from any one individual’s social experience.
For smaller businesses, this may
simply include asking a friend to post a video, share on Facebook, place on
Twitter, or invite as a business contact. While speaking with true online
friends is an ideal place to start, it must also be done in a delicate
manner.
No one wants to help if a friend
seems pushy or insincere. Instead, focus on asking a friend this enormous favor
by making it not seem like a favor at all. Not only should this be worthy of
trending, it must also be conductive to trend when it extends your reach.
Growth hacking surpasses
traditional marketing when it comes to spreading the word on a new product.
Only certain products will ever go viral and the value of the product must be
desirable for all of those who potentially come in contact with the product or
service.
This only happens when a client
believes in a product or when a product is truly remarkable. While translation
of the word “remarkable” has lost some of its meaning, it simply means that the
product is worth remarking about.
Becoming a Growth Hacker
After choosing a product to help
grow, it’s important to remember that a growth hacker has no actual influence
to improve or even change a product in any way. Much like a spin-doctor aiding
a politician, a growth hacker can do everything in their power to change the
description of a product, but they are unable to change the product itself.
Rather than live within the world of built-on marketing, growth hackers work to
build virality.
Perhaps two of the best examples of recent
growth hacking are
LivingSocial and Groupon. These
two daily deal sites not only continue to grow in terms of countless products
and tons of special offers, they also provide a great marketing plan.
LivingSocial offers a “Get this
deal for free” option, which invites customers to share any deal with three
friends through a specialized link, inviting the initial user a free product,
despite the price. On Groupon, the “Refer a friend” option gives back ten bucks
when a friend purchases a product through the site.
These examples are much different
than something as simple as “Like this on Facebook” buttons, which do offer a
chance for customers to share the product, but do not offer any real
incentive.
Through the LivingSocial example,
a user could actually receive a free trip by simply signing up three friends.
These daily deal sites save tons of advertising and the leads are much more
satisfying than simply Liking something on Facebook. These two deals are
actually paying users rather than taking a shot in the dark with wasted
advertising bucks.
Shortly after these two sites hit
the market, brilliant (but struggling) company, Dropbox, started a “Get free
space” option to invite additional users to use their cloud-based storage
system.
For every new friend who joined,
500 megabytes were offered for any additional friends who signed up for the
service. After months of struggling, Dropbox increased sign-ups by
approximately 60 percent with nearly 2.8 million direct invites recurring each
and every month. Presently, 35 percent of customers still come from referrals.
Using Email Services
Gmail and Mailbox now use the
simple idea from Hotmail: placing a line
at the bottom of an email. In this scenario, Hotmail would write “PS: I love
you—Get Free Email,” which tremendously helped the company grow— somewhere
around a million members within the first six months after implementation.
Shortly after, the company
doubled and eventually sold to Microsoft for somewhere around $400 million.
Google presented a similar idea but with the twist of an invite-only scenario.
These types of key strategies
greatly trump hiring a PR firm because they begin within the organization and
grow out. By growing from within in this manner, these organizations determine
the presentation of the product as well as the inner workings of the
product.
Essentially, these organizations
are providing free data or free products to simply help the company spread the
word on products and services that customers already enjoy.
Not just any product or video can
be shared overnight to millions. It is important to have an enthralling reason
for the community to share any specific item. Virality is an engineered
procedure and not an accident.
Step-by-Step Hacking Process
Much like any successful
enterprise, it is best to begin with a narrow focus on specific, realistic
goals. When individuals focus on too broad a spectrum, focus becomes
meaningless because of its vagueness. Also, while large growth is of course the
hopes of the end result, achieving smaller tasks must develop it.
Much like driving a car on a long
journey, the end result only occurs after understanding the route.
Once potential growth hackers have
defined a realistic, actionable goal, the next step is to implement analytics
in order to track the process of goals.
Without having precise analytics, goals
are essentially empty.
It is, of course, possible to hit
certain goals working without an outline, but structure is vital for success.
Analytics provide a definitive answer to prove that a result has or has not
been reached.
They also provide the information
for the suggestion of which aspects to change in order to test another
hypothesis. Much like a sculpture, the unnecessary elements must be stripped
away for the ideal end result.
After analytics have been put
into place, the next step is to analyze the startup or company to find out
which elements are possible to use as leverage for the company.
Every company has the ability to
have something unique to help define or enhance the organization. In the
example of mass email marketing, the answer is usually within the question.
Certain companies would require one strategy while others another.
Always plan growth by building
upon strengths and remember that each company features a different type of
fulcrum for their specific leverage.
Before moving forward, it is best
to create a hypothesis. Much like scientific method, a hypothesis is a
strategic guess at potential results from a procedure.
After writing down the
hypothesis, begin the experiment. When conducting any experiment, make sure not
to be naïve when considering resources required for predicted results.
If the organization requires
thousands of users to work, do not expect it to work with a few hundred. When
all of the data is in place and resources aligned, learn from any successes or
failures and remember that the data will provide information as long as you are
willing to use it.
Experiments, in science or
business, are meant to be performed repetitively until successful. This may
require minimal tweaking or full-blown remodeling.
In the case of using email
marketing, consider creating a control group. This group will help track the
exterior environmental factors that are more difficult to track in even the
most optimal settings.
It’s important to know when an
outside factor greatly affects the sales of a product. Consider companies who
wish to spread to another region of the world, only to find out their products
offend aspects of certain cultures. This may be overlooked and thought of as a
failure without a control group narrowing down the results.
Finally, make sure to repeat the
process. While certain experiments do not work, others simply need to be
tweaked and adjusted. Use the data and continue to repeat experiments until
reaching success.
Much like the gold-hunter giving
up his dig inches from richness, the answer is usually within reach, so make
sure to continue the hunt for a successful growth hack, as long as you believe
in your product and your company.
Growth Hacker Myths
If the steps above sound a little
foreign, ignore the scientific jargon and look at what it truly means to be a growth
hacker. Since the phrase sparked in 2010, too many people have said it too
often and too out-of-context.
Much like a new buzz word, other phrases and wrongful
ideologies are quickly associated with a new phrase like this one. Rather than
continue to believe it’s only for certain types of people, browse the following
to learn the myths behind the buzz.
First, it’s important to
understand that a growth hacker does not have to a programmer or a traditional
marketer. In fact, marketers will have to greatly define and narrow their field
in order to become a growth hacker.
By narrowing their field, it will
then require a marketer to deepen their skill set within that field. Among
these myths, many outsiders feel that growth hackers only rely on analytics,
which is also a wrongful interpretation. While analytics are important, they
are more of a guideline to proficiency.
In addition to analytics, growth
hackers are also resourceful with a curiosity about creative growth. Truly, it
is the combination of right and left-brain that help the most successful growth
hackers expand businesses in a successful and creative manner.
These individuals build upon the
smallest amount of success and narrow their focus much like passing helium into
the small hole of a balloon to expand the entire project to it’s greatest
capacity.
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