HOW TO VIRAL YOUR BUSINESS PART 9
Using Product Tactics
Perhaps the most advanced method
of growth is the product method. While push and pull methods are both
effective, using the actual product is one of the most engaging methods for
sharing a product and growing a business. The vast effects that result from
product methods are irreplaceable when compared to any push or pull
methods.
Pull methods have the unfortunate
side effect of potentially losing individuals that make up traffic. Consider
using an infographic to build traffic, with the thought those inbound visitors
may decrease daily because seeing any one graphic only relates to individuals a
handful of times.
When using the product, however,
it is entirely possible that each visit to the site will not only mean a
returned customer, it will mean they bring their entire online network with
them. If every one individual simply brings one additional individual with them
upon return, then that product or service has then officially gone viral.
In industry terms, the viral loop
comes into play. Basically, if a growth hacker is able to set up a network
where every individual who enters a product brings another person with him or
her, that equals a coefficient of over 1, known as “K,” which equals
exponential growth.
In most scenarios, examples such
as B2B enterprises, there are rarely coefficients as high as 1 because even the
most expert tactics do not work for every product, nor do they work in every
type of market. However, despite the odds, it’s important to remember that any
K factor above 0 results in positive growth.
Product Tactics
Social networks are all around
us, and network invitations are great ways to show off products. Twitter,
Facebook, Gmail, and LinkedIn are perhaps the most well known, but other social
groups are spreading rapidly. Of these network invitations, remember to think
of all of your resources, including phone contacts, email contacts, and social
contacts.
Mobile apps are more and more
likely to feature a button that invites users to invite all of their friends
with the click of a button. Likewise, there are also email lists and social
media contacts that work the same way. Even if only a handful of individuals
initially download the app, but decide to share with their hundreds of
friends—you will find that these numbers quickly add up to reach mass
audiences.
Social sharing, which is somewhat
different than the method listed above, involves the act of simply allowing
others to mention a product or service within their network.
For example, instead of asking
someone to invite their friends to “Like” your page, this method simply asks
that the individuals mention the product in their profile or status so others
can see and perhaps click on the item. These are often available in the forms
of buttons below a posting, for example, in a blog. There will be an example
such as Like, Tweet, or Share, along with the number of others who have shared
the topic or post.
This data also comes into play in
terms of analytics. If most of your traffic comes from Twitter, make sure to
not only allow users to post on Facebook.
Building upon social sharing, API
Integrations integrate products at a higher level. Rather than asking for
permission to share, API Integrations actually creates an experience where
users can share in the background without constant reminding. Consider the
example of Spotify, which is a musicbased app and website. Spotify connects
with Facebook and automatically publishes Facebook feed for anyone connected
with Spotify and Facebook. This type of frictionless sharing only works with
open permission. Another type would be the Nike+ app, which also connects with
Facebook.
This app allows for runners to
share their trails and times online in a seamless fashion in order to inspire and
create competition among friends. The only probable difficulty with these
methods is that the dominant side holds the reins. Meaning, Facebook will
always share with others to spread their message, but they may shut others out
of their information in order to stay the biggest and the best.
The backlink option was one of
the first types of growth hacking. Hotmail launched a service that read “Get
your free email at Hotmail” along the bottom of each message, inspiring others
outside of their group to join, creating a viral loop. Consider any type of
widget or side panel to work as a backlink. Guest blogs are another example and
are as effective as they have ever been.
When the word incentive comes to
mind—within the realm of growth marketing—the business Dropbox is usually on
the tip of the tongue. After months of struggling, the group launched a tactic
to give away free space in the crowd by simply signing up friends. In this
regard, their storage space quickly changed to currency, inviting outsiders to
sign up and share with friends for more and more space to save data.
With Dropbox, the company earns
new users, creating value, while the users earn free storage space, valuable to
them. Many other companies tried to copy Dropbox and failed. Perhaps one reason
why is because Dropbox also rewarded those who better understood their product,
giving away additional space by testing educated users and offering additional
rewards.
Finally, there is organic
word-of-mouth. Individuals sharing your product either online or offline is
still one of the most effective methods and only happens when customers truly
love a product. This method may or may not even result from an orchestrated
attack of growth marketing.
These individuals are happy to
spread the word even without being incentivized. This type of method cannot be
measured, nor can it can be controlled. Think of sharing the information about
an upcoming movie or new gadget—only doing so before you look forward for the
device or event.
While these methods are seemingly
unpredictable, there are certain behaviors to make word-of-mouth advertising
more possible. Consider creating beautiful products that can be described in a
simple demeanor. Other organic products are those that are trendy as well as
those, which effectively relieve pain. Finally, emotional, unique, and fun
products spread quickly and with no effort in some occasions.
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